Exhibitor Services F.A.Q.

How do I get an Exhibitor Kit?


Once registered as an Exhibitor, your Association contact will provide you with a hyperlink to the Online Exhibitor Kit for your show. The e-Kits now offer 100% online ordering! However, you can always call our office for assistance if you are having difficulties or cannot find what you are looking for. We’re happy to help!




Should I read my Exhibitor Kit?


· Yes! Please Read Your Exhibitor Kit thoroughly.
· 98% of your questions are answered in the Exhibitor Kit.




Is the Exhibit Hall carpeted?


Your booth package information can easily be found in the online kit on the left hand side of the page. Under “Show Info” the “Booth and Facility Info” link tells you exactly what is included in your booth.




What is included in my booth package?


Your booth package information can easily be found in the online kit on the left hand side of the page. Under “Show Info” the “Booth and Facility Info” link tells you exactly what is included in your booth.




If I just need to use your Freight/Drayage Service, do I need to complete all of the other forms?


No, all you need to complete is the Freight Handling Forms and the Credit Card Authorization Form.




Who do I talk to about electrical service?


· Your Exhibitor Kit should have the electrical form for you to fill out.
· In many cases this form needs to be faxed or mailed directly to the facility, please read your kit thoroughly and follow the instructions.
· If you’re not sure please call us at 630-351-3976 or email us at info@mcsexpo.com. Please be sure to include the Name of the Show that you are inquiring about Electrical service for.




What are the Show colors?


The Show Colors can be found under “Show Info” the “Booth and Facility Info” link on the left hand navigation of the e-Kit.




Have more questions about Exhibitor Services?


Please call 630-351-3976, or email us at info@mcsexpo.com





Audio Visual Equipment Services

What is the "Freight & Drayage Service" form?


As the official service contractor, MCS is the exclusive provider of freight/drayage service for your event. This service includes unloading your exhibit material, storing up to 30 days in advance at the warehouse, delivery to the booth, and handling of empty containers to and from storage. Use this form to order this service according to the weight of your shipment. ***This service should not be confused with the cost to transport your exhibit material to and from the event. Be sure to include the “Advance Payment Form” with your order, or freight delivery to your booth may be delayed.




How do I ship to the Warehouse?


Please refer to your Exhibitor Kit “Freight/Drayage Service” form for proper address & shipping instructions. We will accept freight beginning 30 days prior to show move-in date. To ensure timely arrival of your materials at show site, freight should arrive by the deadline date listed on the front page of your Exhibitor Kit. Your freight will be accepted after the deadline date, but additional charges will apply. The warehouse will receive shipments Monday through Friday between 9:00 a.m. and 4:30 p.m., excluding Public Holidays. The warehouse will accept crates, cartons, skids, trunks/cases and carpets. All shipments must have a bill of lading or delivery slip showing the number of pieces, type of merchandise and weight.




Should ship my Freight Prepaid or Collect?


PREPAID. We do not accept collect shipments. Collect shipments will be refused. To ensure that your freight does not arrive collect, mark your bill of lading “prepaid”




How should I label my Freight?


Please refer to your Exhibitor Kit “Freight/Drayage Service” form for proper address & labeling instructions. The label should – at a minimum – contain the exhibiting company name, the booth number and the name of the event. The specific shipping address for either the warehouse or show site. It is a good idea to label every carton that is skidded with at least your name & booth number, in case skids are broken down during transport.




How do I ship my Freight from the show?


Please visit the MCS Show Service Desk for an Outbound Bill of Lading, Material Handling Form, and complimentary shipping labels. After materials are packed, labeled, and ready to be shipped, the completed Material Handling Form & Bill of Lading must be turned in at the MCS Show Service Desk. For your convenience, show-recommended carriers will be on site to handle outbound transportation. You must notify your carrier of the date & time of pick-up.




Do I need to insure my freight?


Yes! Be sure that your freight is insured for all times that it is away from your primary place of business. Talk to your insurance company for “riders” to existing policies.




Have more questions about Freight Service?


Email us at info@mcsexpo.com or call 630-351-3976
· Read your “Freight/Drayage Service” & “Limits of Liability” forms in your Exhibitor Kit.





Graphics & Signs

What is the "Freight & Drayage Service" form?


As the official service contractor, MCS is the exclusive provider of freight/drayage service for your event. This service includes unloading your exhibit material, storing up to 30 days in advance at the warehouse, delivery to the booth, and handling of empty containers to and from storage. Use this form to order this service according to the weight of your shipment. ***This service should not be confused with the cost to transport your exhibit material to and from the event. Be sure to include the “Advance Payment Form” with your order, or freight delivery to your booth may be delayed.




How do I ship to the Warehouse?


Please refer to your Exhibitor Kit “Freight/Drayage Service” form for proper address & shipping instructions. We will accept freight beginning 30 days prior to show move-in date. To ensure timely arrival of your materials at show site, freight should arrive by the deadline date listed on the front page of your Exhibitor Kit. Your freight will be accepted after the deadline date, but additional charges will apply. The warehouse will receive shipments Monday through Friday between 9:00 a.m. and 4:30 p.m., excluding Public Holidays. The warehouse will accept crates, cartons, skids, trunks/cases and carpets. All shipments must have a bill of lading or delivery slip showing the number of pieces, type of merchandise and weight.




Should ship my Freight Prepaid or Collect?


PREPAID. We do not accept collect shipments. Collect shipments will be refused. To ensure that your freight does not arrive collect, mark your bill of lading “prepaid”




How should I label my Freight?


Please refer to your Exhibitor Kit “Freight/Drayage Service” form for proper address & labeling instructions. The label should – at a minimum – contain the exhibiting company name, the booth number and the name of the event. The specific shipping address for either the warehouse or show site. It is a good idea to label every carton that is skidded with at least your name & booth number, in case skids are broken down during transport.




How do I ship my Freight from the show?


Please visit the MCS Show Service Desk for an Outbound Bill of Lading, Material Handling Form, and complimentary shipping labels. After materials are packed, labeled, and ready to be shipped, the completed Material Handling Form & Bill of Lading must be turned in at the MCS Show Service Desk. For your convenience, show-recommended carriers will be on site to handle outbound transportation. You must notify your carrier of the date & time of pick-up.




Do I need to insure my freight?


Yes! Be sure that your freight is insured for all times that it is away from your primary place of business. Talk to your insurance company for “riders” to existing policies.




Have more questions about Freight Service?


Email us at info@mcsexpo.com or call 630-351-3976
· Read your “Freight/Drayage Service” & “Limits of Liability” forms in your Exhibitor Kit.





Freight & Shipping

What is the "Freight & Drayage Service" form?


As the official service contractor, MCS is the exclusive provider of freight/drayage service for your event. This service includes unloading your exhibit material, storing up to 30 days in advance at the warehouse, delivery to the booth, and handling of empty containers to and from storage. Use this form to order this service according to the weight of your shipment. ***This service should not be confused with the cost to transport your exhibit material to and from the event. Be sure to include the “Advance Payment Form” with your order, or freight delivery to your booth may be delayed.




How do I ship to the Warehouse?


Please refer to your Exhibitor Kit “Freight/Drayage Service” form for proper address & shipping instructions. We will accept freight beginning 30 days prior to show move-in date. To ensure timely arrival of your materials at show site, freight should arrive by the deadline date listed on the front page of your Exhibitor Kit. Your freight will be accepted after the deadline date, but additional charges will apply. The warehouse will receive shipments Monday through Friday between 9:00 a.m. and 4:30 p.m., excluding Public Holidays. The warehouse will accept crates, cartons, skids, trunks/cases and carpets. All shipments must have a bill of lading or delivery slip showing the number of pieces, type of merchandise and weight.




Should ship my Freight Prepaid or Collect?


PREPAID. We do not accept collect shipments. Collect shipments will be refused. To ensure that your freight does not arrive collect, mark your bill of lading “prepaid”




How should I label my Freight?


Please refer to your Exhibitor Kit “Freight/Drayage Service” form for proper address & labeling instructions. The label should – at a minimum – contain the exhibiting company name, the booth number and the name of the event. The specific shipping address for either the warehouse or show site. It is a good idea to label every carton that is skidded with at least your name & booth number, in case skids are broken down during transport.




How do I ship my Freight from the show?


Please visit the MCS Show Service Desk for an Outbound Bill of Lading, Material Handling Form, and complimentary shipping labels. After materials are packed, labeled, and ready to be shipped, the completed Material Handling Form & Bill of Lading must be turned in at the MCS Show Service Desk. For your convenience, show-recommended carriers will be on site to handle outbound transportation. You must notify your carrier of the date & time of pick-up.




Do I need to insure my freight?


Yes! Be sure that your freight is insured for all times that it is away from your primary place of business. Talk to your insurance company for “riders” to existing policies.




Have more questions about Freight Service?


Email us at info@mcsexpo.com or call 630-351-3976
· Read your “Freight/Drayage Service” & “Limits of Liability” forms in your Exhibitor Kit.





Midwest conference service

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Contact Information:

MCS Nationwide Headquarters
(630) 351-3976 – Local IL

 

MCS – The Drury Lane Conference Center & Hilton Hotels, Oakbrook, IL
(630) 570-7282 – Direct

Business Hours:

Monday - Friday 8:00am - 4:30pm

Saturday - Sunday - CLOSED